Preventing, Managing Aggression and Violence (PMAV)
(Non-Violent Crisis Intervention)
Course outline:
Module 1 - Self-Awareness & Interpersonal Skills
Conflict/Anger & Crisis
Five Phase Response Cycle
Factors Influencing the Body’s Balance
Impact of the Social Environment
Self-Talk
Communications Model
Personal Triggers that Affect Your Balance
Collaborative/Competitive to Conflict Management
Module II - Skills for Engaging Individuals in Conflict, Anger and Crisis
Responding to Conflict, Anger & Crisis Situations
Escalation Spiral (group activity)
Advanced Verbal Intervention Skills
Module III - Personal Safety Skills
Self-Protection Theory & Practical Exercise
Module IV - Post Crisis
Post Crisis Reaction & Therapeutic Response
Six Step Debriefing Model
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